THE DIRT PODCAST GUEST - RICHARD BLANK COSTA RICA'S CALL CENTER.

A new kind of Business Podcast built to Grow Smart & Maximize Business Value. Have you ever wondered why other podcasts ask the same questions over and over again, expecting the same answers? And have you ever wondered why you only ever hear the same answers...? Not on THIS show! The Dirt is about getting real with businesses about the true state of their companies and going clear down to the dirt in solving their core needs as a business. Dive deep with your host Jim Barnish as we uncover The Dirt with some of the world's leading brands. Episode 17: Bootstrapping his way from just a desk and a single account to a large successful call center in Costa Rica, Founder and CEO Richard Blank joins Jim Barnish on this episode to share his insight on effective communication strategies, investing in his teams, and the power of positive escalation. With a track record for successful sales and training programs, Richard walks us through his key communication strategies that are beneficial not just for landing a sale, but also for every relationship in life. They discuss soft skill training instead of just hitting the sales goals; his “buffer boomerang technique” that keeps conversations constructive; “positive escalation” that builds relationships and pipelines, and boosts morale among teams; and how to hone your listening skill with “phonetic, micro expression reading. https://youtu.be/aofHSv9Vnxk?si=N8jwTrWOVedm9KdU Orchid Black’s approach is centered on transformative leadership that not only envisions but actively realizes tangible returns. From the outset, we harness strategic and operational expertise to convert potential into prosperity. As we integrate into your team, our seasoned fractional executives drive impactful change focused on enhancing your business’s bottom line. Our commitment is deeply rooted in a shared success model — we only triumph when you do.